Terms of service

the following outlines the customer terms of service WHICH MAY BE AMENDED FROM TIME TO TIME

  • Billing and Payments

    Payment: All invoices are due Net 15 unless otherwise discussed via contract (ie. in the case of long term projects with scheduled payment plans). Overdue invoices will be issued a 10% surcharge.

    Accepted Forms of Payment: We accept all major credit cards and checks. We can even keep your card on file so you’ll never have to worry about missing a payment.

    Cancellation of Service: Northstar Pool Co. LLC reserves the right to cancel, delay or reschedule service due to outstanding, overdue account balances.

  • Pricing

    Our organization is committed to service excellence, employee training, staff development and career path development. Our pricing is fair considering the local market, economy and our business operational needs. We will never recommend or bill you for something we do not feel you will need. When you enlist our expertise please remember you are paying for the following:

    • Equipment, chemicals, parts and other physical items that keep your pool running.

    • Continuing education & technical training of all staff to meet your pool requirements, allowing you to take advantage of superior pool service.

    • A personal shopper, someone who shops for all of your specific pool equipment, parts and chemical needs.

    • Insurance and Liability Coverage

    • Q&A: Staff and Owner time spent going above and beyond to answer your pool care questions.

    • Payroll and Benefits for our professional and competent staff that service your pool. Allowing our pool professionals and their families to benefit from livable wages and fair working environments.

    Providing a superior customer experience, pool care service and work environment all come at a price. Please do not ask us to lower our price.

  • CUSTOMER GRIEVANCES: Grievances for work performed may occur from time to time, please submit all work grievances either by phone, text or email to the Northstar Pool Co. LLC Office Manager within 24 hours of the last visit. Grievances will be evaluated by Northstar Pool Co. LLC Administration utilizing service reports, images, GPS tracking and consultation with our crews. Grievances will be resolved as soon as possible and solutions will be communicated with customers as appropriate.

  • CONTRACT CANCELLATION: YOU MAY CANCEL A CONTRACT AT ANY TIME BEFORE MIDNIGHT OF THE THIRD BUSINESS DAY AFTER RECEIVING A COPY OF A CONTRACT. IF YOU WISH TO CANCEL A CONTRACT, YOU MUST EITHER: SEND A SIGNED AD DATED WRITTEN NOTICE OF CANCELLATION BY REGISTERED OR CERTIFIED MAIL, RETURN RECEIPT REQUESTED; OR PERSONALLY DELIVER AN SIGNED AND DATED WRITTEN NOTICE OF CANCELLATION TO: 

    Northstar Pool Co. LLC

    PO BOX 14

    Allendale NJ 07401

    Notice of cancellation, if given by mail, shall be deemed given when deposited in a mailbox properly addressed and postage prepaid. Notice of cancellation shall be sufficient if it indicates the intention of the owner not to be bound. Notwithstanding the foregoing, this subsection shall not apply to a transaction in which the owner has initiated the contract and the home improvement is needed to meet bona fide emergency of the owner, and the owner furnishes the home improvement contractor with a separate dated and signed personal statement in the owners handwriting describing the situation requiring immediate remedy and expressly acknowledging and waiving the right to cancel the home improvement contract within three business days. For the purposes of this subsection, the term “owner” shall mean an owner of any representative of an owner. If you cancel this contract within the three-day period, you are entitled to a full refund of your money. Refunds must be made within 30 days of the contractors’ receipt of the cancellation notice.